South African Airways

South African Airways is the national carrier of South Africa operates from its primary hub of O.R Tambo International airport in Johannesburg. The airline conducts its operation via a hub-and-spoke network, linking over 40 domestic and international destinations across Africa, Asia, Europe, North America, South America, and Oceania.

The airline has a codeshare agreement with major airlines, some include Air Canada, Air China, Asiana Airlines, EgyptAir, Emirates, Ethiopian Airlines, Etihad Airways, Lufthansa, RwandAir, Scandinavian Airlines, Singapore Airlines, United Airlines, and Virgin Australia.

South African Airways Booking Management

Once the reservation is completed, with the help of the ‘Manage my booking’ tab, passengers can avail the following services :

Pay for a reservation – Passengers can simply add more travelers to the existing reservation on the same flight. Please note that the airfare is dynamic in nature and subject to higher price and seat availability.

View, change, or cancel a booking – Now simply assess your old and new reservations. Make unlimited changes or cancel a reservation with the manage my booking tab. In case of a change or cancel a reservation, the passenger needs to pay an amendment fee with South African Airways.

Update contact details – Passengers can simply update their contact details (phone number and email address) via the ‘Manage my booking’ tab. In case of a schedule change, the South African Airways would attempt to inform passengers.

Select seats – Once complete your booking, passengers can select seats in their preferred rows. Passengers can also pay for the enhanced comfort seating via the ‘Manage my booking’ tab.

Add additional baggage – Now check additional baggage for your trip by paying the required fee online and avoid the airport rush by saving time and money

South African Airways Fleet

The fleet of South African Airways has a mix of 59 Airbus and Boeing aircraft. SAA’s Boeing offers passengers 137 economy class seats with 20 business class seats. South African Airways utilizes the ‘Boeing 737-800s’ mostly for domestic and regional routes.

South African Airways Baggage Allowance

Carry-on Baggage – Passenger is allowed to carry one carry-on bag and one small handbag in the Economy class. The weight must not exceed 8 kg and the maximum dimension include 56 x 36 x 23 cm. Business Class passengers are allowed to carry two carry-on bags and one personal item.

Checked Baggage – Passengers are allowed one checked bag in Economy Class and two checked bags in Business Class. The bag must not exceed 23 kg in size and the size of the bag must be within 158 cm. For Business Class passengers, the checked baggage weight includes 32 kg per piece.

South African Airways Customer Service

We strive to inspire our customers with African hospitality in every detail, every time. We commit our passengers with the most affordable flight booking and we strive to get it right the first time, every time. Give us a call on our South African Airways phone number at (toll-free) and speak to our customer travel representatives to get the best advice on your travel planning. Our travel experts will not just deliver you great service for your travel needs but also great information that helps you plan your journey in a great way.

South African Airways – Frequently Asked Questions (FAQs)

Can I change my South African Airways booking online?
Yes, passengers can amend their SAA reservation online via the South African Airways website or the mobile app. Please note that each amendment carries an administrative fee of 280 USD. The cost is in addition to the applicable fare changes plus the fare difference. If you find the cheaper fare the airline would not refund the difference.

If my flight is canceled by South African Airways, can I book another airline?
In the unlikely event that the airline would not be able to provide a seat for a confirmed booking, passengers would be entitled to get a full refund without dedicating any fee or charges. Alternatively, the airline can place a guest on the next South African Airways flight.

Does my infant have a seat?
At South African Airways, an infant is required to be older than 7 days in order to board the aircraft and be considered as a traveler. An infant would be allowed to sit on an adult’s lap on-board South African Airways flight, provided that they are older than 7 days and younger than 2 years on the date of travel. On domestic travel, infant travel on lap would be allowed free of charge. For international reservations, ‘Infant on lap’ travel would cost 10 percent of the adult’s base fare. For an infant, a birth certificate must be presented at the time of check-in.

What do I need to know about the cancellation policy with South African Airways?
All the cancellation affiliated with South African Airways can be done via South African Airways phone number at . South African Airways allows canceling a reservation for 280 USD. The rest of the remaining airfare balance would not be issued a travel credit by the airline which can be redeemed by the passenger for a new flight reservation within 365 days from the date of cancellation.

Under what circumstances, my South African Airways booking would be refunded?
Once the ticket is issued, no refunds or credit voucher would be issued to the passenger under any circumstances, apart from the following :

• If the flight is canceled by South African Airways
• If the airline would not able to honor the guest’s reservation
• If the passenger associated with the reservation fell critically ill
• Death of a passenger
• Severe weather disruption led to the cancellation of the South African Airways travel schedule.

South African Airways Contact Details

For online flight booking, Change or cancellation in reservations, Refund service, Baggage inquiries, Cargo service, International customer service phone numbers, find all of the details from the list below.