South African Airways Booking

South African Airways is the national carrier of South Africa operates from its primary hub of O.R Tambo International airport in Johannesburg. The airline conducts its operation via a hub-and-spoke network, linking over 40 domestic and international destinations across Africa, Asia, Europe, North America, South America, and Oceania.

The airline has a codeshare agreement with major airlines, some include Air Canada, Air China, Asiana Airlines, EgyptAir, Emirates, Ethiopian Airlines, Etihad Airways, Lufthansa, RwandAir, Scandinavian Airlines, Singapore Airlines, United Airlines, and Virgin Australia.

South African Airways Booking Management

Once the reservation is completed, with the help of the ‘Manage my booking’ tab, passengers can avail the following services :

Pay for a reservation – Passengers can simply add more travelers to the existing reservation on the same flight. Please note that the airfare is dynamic in nature and subject to higher price and seat availability.

View, change, or cancel a booking – Now simply assess your old and new reservations. Make unlimited changes or cancel a reservation with the manage my booking tab. In case of a change or cancel a reservation, the passenger needs to pay an amendment fee with South African Airways.

Update contact details – Passengers can simply update their contact details (phone number and email address) via the ‘Manage my booking’ tab. In case of a schedule change, the South African Airways would attempt to inform passengers.

Select seats – Once complete your booking, passengers can select seats in their preferred rows. Passengers can also pay for the enhanced comfort seating via the ‘Manage my booking’ tab.

Add additional baggage – Now check additional baggage for your trip by paying the required fee online and avoid the airport rush by saving time and money

South African Airways Fleet

The fleet of South African Airways has a mix of 59 Airbus and Boeing aircraft. SAA’s Boeing offers passengers 137 economy class seats with 20 business class seats. South African Airways utilizes the ‘Boeing 737-800s’ mostly for domestic and regional routes.

South African Airways Baggage Allowance

Carry-on Baggage – Passenger is allowed to carry one carry-on bag and one small handbag in the Economy class. The weight must not exceed 8 kg and the maximum dimension include 56 x 36 x 23 cm. Business Class passengers are allowed to carry two carry-on bags and one personal item.

Checked Baggage – Passengers are allowed one checked bag in Economy Class and two checked bags in Business Class. The bag must not exceed 23 kg in size and the size of the bag must be within 158 cm. For Business Class passengers, the checked baggage weight includes 32 kg per piece.

South African Airways Customer Service

We strive to inspire our customers with African hospitality in every detail, every time. We commit our passengers with the most affordable flight booking and we strive to get it right the first time, every time. Give us a call on our South African Airways phone number at +1-877-209-1629 (toll-free) and speak to our customer travel representatives to get the best advice on your travel planning. Our travel experts will not just deliver you great service for your travel needs but also great information that helps you plan your journey in a great way.


South African Airways – Frequently Asked Questions (FAQs)


Can I change my South African Airways booking online?
Yes, passengers can amend their SAA reservation online via the South African Airways website or the mobile app. Please note that each amendment carries an administrative fee of 280 USD. The cost is in addition to the applicable fare changes plus the fare difference. If you find the cheaper fare the airline would not refund the difference.

If my flight is canceled by South African Airways, can I book another airline?
In the unlikely event that the airline would not be able to provide a seat for a confirmed booking, passengers would be entitled to get a full refund without dedicating any fee or charges. Alternatively, the airline can place a guest on the next South African Airways flight.

Does my infant have a seat?
At South African Airways, an infant is required to be older than 7 days in order to board the aircraft and be considered as a traveler. An infant would be allowed to sit on an adult’s lap on-board South African Airways flight, provided that they are older than 7 days and younger than 2 years on the date of travel. On domestic travel, infant travel on lap would be allowed free of charge. For international reservations, ‘Infant on lap’ travel would cost 10 percent of the adult’s base fare. For an infant, a birth certificate must be presented at the time of check-in.

What do I need to know about the cancellation policy with South African Airways?
All the cancellation affiliated with South African Airways can be done via South African Airways phone number at +1-877-209-1629. South African Airways allows canceling a reservation for 280 USD. The rest of the remaining airfare balance would not be issued a travel credit by the airline which can be redeemed by the passenger for a new flight reservation within 365 days from the date of cancellation.

Under what circumstances, my South African Airways booking would be refunded?
Once the ticket is issued, no refunds or credit voucher would be issued to the passenger under any circumstances, apart from the following :

  • If the flight is canceled by South African Airways
  • If the airline would not able to honor the guest’s reservation
  • If the passenger associated with the reservation fell critically ill
  • Death of a passenger
  • Severe weather disruption led to the cancellation of the South African Airways travel schedule.

South African Airways Contact Details

For online flight booking, Change or cancellation in reservations, Refund service, Baggage inquiries, Cargo service, International customer service phone numbers, find all of the details from the list below.

South African Domestic Customer Service Phone Number

South African Airways Reservation

27 11 978 1111

South African Airways Voyager

27 11 978 1234

South African Airways Baggage Service

27 11 978 3733

South African Airways Refunds

27 11 978 1786

South African Airways Cargo

27 11 978 3366

South African International Customer ServicePhone Number

South African Airways Argentina

54 11 5032 7850

South African Airways Australia

61 1 300 435 972

South African Airways Austria

43 1 587 1585

South African Airways Brazil

0800 7711030

South African Airways Cambodia

855 23 22 11 35

South African Airways Cape Verde

238 241 1358, 238 241 1788

South African Airways Chile

56 2 376 9040

South African Airways China

86 10 6502 6789, 86 20 8333 0682

South African Airways Czech Republic

420 234 723 240

South African Airways Denmark

45 3314 3031

South African Airways France

33 153435317

South African Airways Germany

49 6929980320

South African Airways Greece

30 2109600942

South African Airways Hong Kong

852 2877 3277

South African Airways Hungary

36 1 9991490

South African Airways India

91 22 62376222

South African Airways Indonesia

62 21 290 79787

South African Airways Ireland

44 (0)20 8576 5500

South African Airways Israel

97 237951344

South African Airways Italy

39 0243458381

South African Airways Japan

813 3470 1901

South African Airways Kingdom of Saudi Arabia

966 2 682 0710

South African Airways Malaysia

603 2141 7456

South African Airways Netherlands

31 206551177

South African Airways New Zealand

64 9 977 2237

South African Airways Oman

968 24765029

South African Airways Philippines

63 2 884 8129

South African Airways Poland

48 224553824

South African Airways Portugal

351 217618991

South African Airways Russia

7 495 937 59 53

South African Airways Singapore

65 622 7 7911

South African Airways South Korea

82 2775 4697

South African Airways Spain

34 912960420

South African Airways Sri Lanka

94 1 430707/94

South African Airways Taiwan

886 2 2771-0616

South African Airways Thailand

66 2 635 1413

South African Airways Turkey

90 2122974851

South African Airways Ukraine

38 0444906501

South African Airways the United Arab Emirates

971 (0)4/ 3970 766

South African Airways United Kingdom

44 (0)20 8576 5500

South African Airways United States

1-800-722-9675

South African Airways Vietnam

84 4 3562 7326

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Contact Airline: +1-877-209-1629