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I am writing to you from St. Petersburg to inform you of the problem we had with Norwegian Airlines.On August 19 my wife and I were scheduled to fly on Norwegian Air Flight #DY7006 from JFK (NY) to Stockholm and when we got to Kennedy Airport I looked at the board and it said that the flight was cancelled. They never notified us and when we called them they said they could do nothing for us. The next flight they had was Aug. 23 arriving Aug.24 which was ridiculous as we had a cruise to catch that day and, besides, we were supposed to stay in Stockholm for a few days. They gave us no other help. We had to purchase round trip tix on Swiss Air for a lot of money. We need to cancel our Norwegian Air return flight (Flight #DY7011)leaving Copenhagen on Sept. 7 at 17:45 arriving JFK 20:05. Can you do that for us? And to whom do we speak about getting a refund for our cancelled flight? I purchased a Total Protection Plan, Policy #923227323.
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