Kenya Airways

Being the national passenger carrier of Kenya, it is said to be the largest Kenyan Airlines in terms of the number of destinations served and the number of passengers carried. Kenya Airways is a member of SkyTeam that makes it reachable to the wider airline network across the globe. So far, the airline serves 53 destinations in 43 countries across Asia, Africa, Europe, and America.

Kenya Airways Booking Extras

With Kenya Airways, passengers can enhance their travel experience with the following additional services to make their journey more memorable :

Charter request – With Kenya Airways passengers can fly safely by maintaining a social distance that helps them move in these uncertain times. For travelers who need to fly home, get medical care, or get some urgent business done, Kenya Airways provides a custom charter solution to meet all specific needs.

Upgrade flight – With Kenya Airways, passengers can add quality and little extra safety to their journey with Kenya Airways booking class upgrade. All existing passengers can upgrade their existing reservations online up to two days before departure.

Book Hotels – Now club your Kenya Airways flight booking with a hotel to save up to 20 percent on your travel. Passengers can choose from 1200 properties listed on the Kenya Airways website. No need to search for flights and hotels separately, as the airline introduced flight plus hotel packages together for you.

Car Rentals – Combine your flight plus car with Kenya Airways to get the best deal under a single transaction. Kenya Airways booking website allows you to choose from a fleet of cars offered worldwide, thanks to their partnership with major car rentals companies like AVIS, National, Hertz, Alamo, etc. Kenya Airways online booking allows car rentals at minimal low deposits, as travelers can in as many installments as they like.

Group Booking – Kenya Airways offers a discounted group fare for the passengers traveling in a group of 10 or more in Economy Class and 5 or more in Business Class in the same departure and arrival flights. Give us a call on Kenya Airways’ phone number to get a prompt response on all your group queries.

Go Wild Safari – Kenya Airways offers an amazing wild safari experience in Nairobi. For only 200 USD, passengers would get a unique Kenyan Safari experience which includes a personalized guide 4-hour game drive, and breakfast or lunch in the park.

Kenya Airways Baggage Allowance

Hand Luggage – Each passenger is entitled to get one carry-on bag as long as it adheres to the weight limit of 10 kg and a maximum dimension of 56 x 36 x 20 cm. In addition, passengers can also carry one personal item such as a handbag, small camera, laptop bag, collapsible baggage trolley, crutches, and briefcase.

Checked Baggage – For passengers traveling from Europe to all destinations in Africa :

• Economy Class – 2 checked bags, 23 kg per article
• Business Class – 2 checked bags, 32 kg per article
• Maximum Dimension – 158 cm or 62 linear inches

For all other airline routes :

• Economy Class -1checked bag, weight should not exceed 23 kg
• Business Class – 1 checked bag, weight should not exceed 30 kg
• Maximum Dimension – 158 cm or 62 linear inches

Customer Service of Kenya Airways

Need end-to-end support with your travel? Call Kenya Airways’ phone number (toll-free) as our travel analysts help you meet all your expectations, everything from busing a flight ticket, to getting your airport transfer sorted to the actual journey. We stand out among the crowd, harnessing a competitive advantage that will lead to customers choosing us when they travel over the competition. Call us to get the maximum savings on your next Kenya Airways reservation.

Kenya Airways – Frequently Asked Questions (FAQs)

What are my payment options while doing a Kenya Airways online booking?
Passengers can book and pay efficiently through any of the payment options with Kenya Airways such as credit and debit cards, e-wallets, mobile payment, and real-time bank transfers.

Can I refund and cancel my Kenya Airways reservations online?
Only booking purchased through the Kenya Airways website can be canceled and refunded via the ‘Manage my booking’ section. Kenya Airways allows 150 USD for making changes to the existing reservation. Refunds are available only on selected fares with Kenya Airways

Is it possible to alter the multi-city bookings online with Kenya Airways?
Kenya Airways does not facilitate alteration or cancellation of multi-city bookings via the reservation website. The passenger needs to call at 24*7 Kenya Airways phone number at for all the travel-related assistance on multi-city bookings.

Do Kenya Airways reservations allow Upgrade to Business Class?
Kenya Airways offers a unique feature of allowing passengers to determine their own price for the business class upgrade by submitting an offer. Kenya Airways manage booking desk informs passengers 12 hours before departure whether a Business Class upgrade has been approved or not. Kenya Airways offers to upgrade on all scheduled flights in all the flight routes.

What happens to the booking that has been canceled by Kenya Airways?
Any reservation which has been voluntarily canceled by Kenya Airways is entitled to a full refund of the airfare without any deduction of fees and charges.

Can I change or transfer my Kenya Airways booking to another person?
Kenya Airways flight reservation desk does not allow travelers to switch names or transfer a booking to a friend or a family member.

What do I need to know about the Kenya Airways ticket cancellation policy?
Kenya Airways allows reservation cancellation by paying a 200 USD fee where the passenger would not get a refund rather a travel credit voucher for the remaining airfare balance that is valid for 365 days. Passengers can redeem the travel voucher with a new reservation provided that the travel needs to be completed within the validity period.

Can I pay for the Kenya Airways booking for another person traveling from abroad?
Yes, you can pay for another person’s reservation provided if you choose to pay with a credit or debit card, it must be presented at the time of commencement of travel. If the credit or debit cardholder is not traveling, a copy of the payment card with the authorization signed by him or her should be presented at the time of check-in.

For online flight booking, Changes and cancellations call on Toll-Free