Ethiopian Airlines Phone Number

Hello Ethiopian Airlines / ASKY Team,

My name is Guesgo Sankara and I’m writing to complain about the way my flight from Ouagadougou – Lome – Newark was handled by Ethiopian Airlines and ASKY early this month.

On November 11th, 2018, I bought a flight ticket with Ethiopian Airlines for the Ouagadougou – Lome – Newark flight that was supposed to leave Ouagadougou on January 1st, 2019 at 9:15 AM and arrive at Newark at 7:20 PM after a layover in Lome. After I randomly called on December 31st, to check whether everything was fine, I got the information that the flight’s leg from Ouagadougou to Lome had been cancelled and I should go to the agency to have them reschedule my entire flight. On the same day, I went to Ethiopian’s airline agency and after sending me back and forth between ASKY and Ethiopian Airlines, they finally came to an agreement to put me on a flight on January 3rd. I then explained to the agents that my final destination was not Newark but I was supposed to catch a connecting flight to Atlanta with United Airlines on January 1st. The agent told told me that there was nothing they could do and that I had to contact ASKY once I was in Lome, which I couldn’t do because of the shortness of the layover period. Finally, I had to find my own ways to reach Atlanta once I got to Newark on January 3rd.

I was supposed to get back to work on January 2nd and had to use 2 additional vacation days that I had planned to use for other things because of that issue. I bought my ticket with Ethiopian Airlines because I thought that it was a trustworthy company that would at least be accountable for non-customer related issues. I think that Ethiopian Airlines and ASKY handled the situation poorly and should at least repay me the cost of this inconvenience. Also, I asked the agent for a notice of flight cancellation that I could show to my employer which she agreed upon and took my email address but I haven’t received anything until now. Please see attached for the connecting flight ticket that I was supposed to catch from Newark to Atlanta with United Airlines on January 1st.

Thanks,
Guesgo