Air Canada Saint John Airport Terminal (YSJ)

  • 613 701 98270
  • Saint John Airport, Saint John

Note: This is not airlines official number +1-844-986-2534. It may connect you with travel agency.

Air Canada Saint John Airport Terminal is the busiest terminal in the US that will serve more than 20 million passengers in 2022, and half of them belong to Air Canada, according to Saint John Airport.

It serves as the primary hub for Air Canada, and other major domestic and international airlines.

Basic Information About Saint John Airport

AirportSaint John Airport
TerminalsTerminal 1
Airport AddressSaint John Airport, Saint John, New Brunswick, Canada,
Distance From AlexandriaMile 8
CitySaint John
Airport Time ZoneAmerica/Moncton
Contact Number613 701 98270

Air Canada Saint John Airport Terminal YSJ

Air Canada has 1 terminal at the Saint John Airport.

Air Canada hosts 10 + customer service counters at Saint John Airport offering the valuable customer service that passengers require at the time of travel.

This Air Canada Saint John Airport Terminal review was put together to provide you with a quick look at the airline services available at Saint John Airport (YSJ), and how you can make the most of them.

Have you ever wondered how much luggage fees cost on Air Canada at Saint John Airport? When you fly Air Canada, do you get food and drinks? What is the frequency of Air Canada delays?

We’ve included some basic travel information, such as booking alternatives, additional expenses (such as baggage fees), seat specifications, in-flight facilities, customer satisfaction ratings, and more.

Ticketing Counter at United Saint John Airport Terminal

Passengers can book the flight at the Air Canada counter up to 2 hours before the scheduled departure. The airline offers all classes of ticket booking at the airport counter – 

  • You are allowed one small personal item that fits under the seat in front of you.
  • To check your bag, go to a check-in counter or designated kiosk in the airport lobby.
  • Your carry-on baggage allowance is the same as for standard tickets if you’re traveling on trans-Pacific flights.
  • Group and family seating is not available.

Seat Upgrade Option at the Airport

The airline randomly assigns you a seat at the airport unless you pay the seat upgrade fee at the time of check-in. 

To get a preferred fee, passengers need to pay a small fee for seat selection to sit with their family and friends.

Depending on the travel route and fare type purchased with the airline, the airport counter charges fees ranging from 75 to 250 USD.

MileagePlus Premier members have access to upgrades on select United flights, but complimentary upgrades can be granted on a space-available basis. While these types of upgrades do occur, you shouldn’t rely on them due to their limited availability.

Air Canada Baggage Counter at Saint John Airport Terminal

Air Canada baggage counter is located at the Terminal 1 of Saint John Airport. 

Baggage Counter Hours – Daily: 03:15 am – 01:15 am.

In order to check the bags, you must arrive 45 minutes before departure for domestic flights, and 60 minutes before departure for international flights. 

  • Baggage allowance – Air Canada’s regular fare only includes one personal item. This means that a carry-on bag and all checked bags will incur an additional payment. Comparatively, the airline’s Name baggage fee is higher at the airport. Pre-purchasing the baggage is the cheapest option. 

The baggage size and weight limit must be within – 

  • 17 x 10 x 9 inches for personal items.
  • 22 x 14 x 9 inches for standard carry-on bags. 

The maximum dimension of the checked bag must not exceed 62 linear inches, and the maximum weight must be 50 pounds. 

To calculate your baggage expenses, use the baggage tool for the most accurate dimensions, weight limit, and fee-based on your travel route.

How to Get Air Canada Boarding Pass at YSJ Terminal?

To get the boarding pass issued, visit the check-in counter located at the Air Canada Saint John Airport terminal. Passengers who wish to acquire priority boarding at the airport need to pay 15 USD each way per passenger.

Unaccompanied Minor Service

Visit the Saint John Airport terminal of Air Canada to expedite the unaccompanied minor travel. As a parent or guardian, fill out the travel consent form and pay the required fee at the airport.

Unaccompanied children must check in with a parent or guardian at the Air Canada Saint John Airport terminal. Unaccompanied children are not permitted to check in online.

Arrive early at the airport to complete the necessary paperwork, see the child securely through security screening and present the youngster to the gate agent for the boarding process.

The adult must stay at the airport until the child is airborne which is 15 minutes.

The Air Canada unaccompanied minor fee is 150 USD per passenger one-way and is applicable for children between 5 and 12 traveling alone. 

Air Canada Pet Travel

The Air Canada pet travel form needs to be completed at the Air Canada Saint John Airport terminal if you book the flights within 48 hours of departure. All you need to do is – 

  • Check the “PetSafe Pet Transport & Shipping” protocols by United Airlines on the website or simply click here.
  • Read and complete the form. (2 forms need to be submitted if traveling with 2 service dogs).
  • Submit the form at the time of check-in.
  • You need to keep a copy of the f0rm handy for the entire duration of the trip.

Delayed, Damaged, and Lost Baggage

If the checked baggage is lost, delayed, or damaged upon arrival, immediately report to Saint John Airport within 4 hours of the arrival of the flight on which you traveled. 

In the event of luggage damage during international travel, the guest who is entitled to delivery shall notify Air Canada Saint John Airport as soon as after detecting the damage and no later than 7 days after receiving checked baggage. 

Currency/Method of Payment

Air Canada does not accept cash, cheques, and money orders at Saint John Airport.  For any transactions, only debits and credit cards would be accepted.


People who praise Air Canada know exactly their level of customer service at the Saint John Airport Terminal, as the airline offers seamless travel from point 1 to point B. The airline offers beyond a basic experience, but there are unwelcoming costs if you forgot to print the boarding pass.

All things considered, there are a lot of reasons that continuously put Air Canada in the hot seat when it comes to consumer satisfaction. Ticketing options are limited but there are minimal additional surcharges and in-flight facilities are royally decent. Furthermore, the prevailing consensus of flying Air Canada appears to be: always preferable.

If you’re searching for a particularly low fare, don’t expect uber-luxury amenities but standard ones. Now is the time to book the Air Canada flight! 

If you purchase a flight at the Air Canada Saint John Airport terminal you may end up paying a little extra!

Air Canada Saint John Airport – Frequently Asked Questions (FAQs)

How early should I get to Saint John Airport?

If you have a flight with Air Canada you must arrive 45 minutes before departure for domestic flights, and 60 minutes before departure for international flights. 

What terminal is Air Canada Saint John Airport?

Air Canada Saint John Airport Terminal 1 is designated for the arriving and departing flights. 

How do I contact the Air Canada Saint John Airport Terminal office?

Air Canada Sales and Guest Service – Air Canada Saint John Airport’s contact number is the solution to all your queries, and concerns as well as to book new flights. The service is available Monday through Sunday, 24 hours a day/7 days a week.

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