A popular low-cost airline, Air Asia with its base in the Philippines, operates affordable flights to locations all around Asia. The airline has offices in numerous locations throughout the world. A branch of which is also situated in Cebu, Philippines.
Flight booking and ticket purchases are among the primary services provided at the Air Asia Cebu office. A wide range of destinations, including well-known tourist attractions, are available to customers which they can choose and travel with convenience with the assistance of the office. Apart from delivering information on promotions and discounts of the airline, the office also gives airline schedules-related know-how.
In this article, you’ll come to know about all the services in detail!!!
How to contact the Air Asia Cebu Office?
Before proceeding further, it is crucial to be aware of the following details, which include the office’s address and other contact information that may be useful for you in the future if you visit the office:
|Air Asia Cebu Office Address||3rd floor Elizabeth Mall, Leon Kilat St, Cor Natalio B. Bacalso Ave, Cebu City, 6000 Cebu, Philippines.|
|Air Asia Philippines Office Phone Number||+63 32-742-2742|
|Air Asia Philippines Office Email||[email protected]|
|Working hours||Monday to Sunday: 10:00 a.m. to 7:30 p.m.|
|Air Asia Official Website||www.airasia.com|
|Air Asia Headquarter||Sepang, Selangor, Malaysia|
|Air Asia Online Check-in||Check Here|
|Air Asia Flight booking||Visit Here|
|For Baggage Lost & Found||Visit Here|
|Customer Service Contact||080 4666 2222|
What is the closest airport to the Air Asia office in Cebu?
Mactan-Cebu International Airport is the main airport near the Cebu office. Flying to and from this airport, Air Asia connects Cebu to an array of destinations in Indonesia in addition to flying to other locations of Asia.
You can get a multitude of modern services and conveniences at Air Asia Mactan-Cebu International Airport Terminal, including duty-free stores, dining options, and relaxing waiting rooms. Additionally, they provide easy-to-use modes of transportation, such as cabs and buses, to assist visitors in arriving where they’re heading.
Find the directions to the airport here:-
You can follow the directions on the map given above to get to Mactan-Cebu International Airport or you can enter the address into GPS for turn-by-turn directions.
What services does the Air Asia Office in Cebu provide?
The Air Asia Office in Cebu, Philippines serves as a point of contact amongst the airline and passengers. It can bestow the best assistance to you in resolving a variety of issues, beginning from clarifying anything to conveniently finishing your travel flight. You can get help from the office immediately if you have any queries or problems with Air Asia’s services or flights. They can assist you with the following inquiries, Have a look:
|Immigration Services||Business Class||In-Flight Meals|
|Airport Lounges||Visa Services||Baggage Allowance, Online Check-in|
|Airport Transfers||Meet and Greet||Duty-Free Allowance|
|Airport Facilities||In-Flight Entertainment||Airport Wifi|
|Missing Luggage||Airport Lounges||Flight/Visa Info|
|Miles||Economy Class||Delayed Flights|
|Valet Parking||Visa on Arrival||Flight Wifi|
|Flight Ticket Booking||Ok to Board||Flight Ticket Cancellation|
How to book a flight with the Air Asia office in Philippines?
You can book your flight with the help of the Air Asia office via the official website, through the mobile app, or by being present in the office. Have a look at the steps given below which can give you insights as to how to book the flight with the office itself:
- Visit the Cebu Air Asia office.
- You have to take the following documents with you:
- Your ID card
- Authentic Contact details
- Payment information.
- Tell the Air Asia office representative there, the flight you want to book.
- He/she will look for the flight’s availability and price.
- The agent will book the flight for you if the flight is available and the fare is acceptable.
- The entire fare must be paid at the time of booking.
- Your reservation will be confirmed by email.
Through the mobile app
- Download the Air Asia app from the Google Play Store or the App Store.
- Install the application, then log into your account. By selecting the “Sign Up” button, you may create an account if you don’t already have one.
- Select “Flights” from the tabs.
- Enter your travel data including the locations of departure and arrival, the dates of the trip, and the number of passengers.
- Select the flight of your choice, then press the “Book Now” button.
- Type in your contact and payment information.
- Click the “Confirm Booking” button after reviewing your reservation.
- Go to the Air Asia website and click on the “Flights” tab.
- Enter your travel details, such as your departure and arrival cities, travel dates, and number of passengers.
- Select your preferred flight and click on the “Book Now” button.
- Enter your contact information and payment details.
- Review your booking and click on the “Confirm Booking” button.
NOTE: You will receive an email confirmation of your booking.
What is the baggage allowance assistance of the Air Asia Office in Cebu, Philippines?
The office of Air Asia also assists you in enhancing the baggage if you’d like to. Before knowing the procedure of doing it, firstly understand the baggage allowance structure of the airlines. The following are the standard baggage-related norms for Air Asia flights:
- Cabin baggage: 1 piece with a maximum size of 56cm x 36cm x 23cm and a maximum weight of 7kg. It can be accompanied by a carry bag of size 40cm (H) X 30cm (W) X 10cm (L).
- Checked baggage: The number of checked baggage is relied upon in which class you’re flying and accordingly they differ. Yet the maximum size in all the cases remains the same thoroughly which is 119cm (H) x 119cm (L) x 81cm (W) per bag. If you want more specifications regarding it, you may check here.
If you need help with your baggage, you can contact at Air Asia Philippines Office phone number at +63 32-742-2742.
Following are the steps you have to follow if you intend to elevate your baggage allowance. Have a look:
- Go to the Air Asia check-in counter at least 4 hours before your scheduled departure time.
- Present your valid ID and Air Asia booking confirmation.
- Ask the agent to add or upgrade your baggage allowance.
- Pay the required fee.
NOTE: You can purchase additional baggage allowance online or at the airport. The fees for it may vary depending on the weight and the destination.
How to cancel the Air Asia flight with the assistance of its office in Cebu?
Due to some reasons, if you’re not able to take the flight and you intend to cancel it then don’t worry. The Cebu office of Air Asia also provides the service of canceling the flight as well.
The following steps are given for the specification of the cancellation process such as:
- Visit to the Air Asia Office in Cebu.
- Bring your passport, Air Asia booking confirmation, and any other relevant documents that you might discuss with the Cebu office agent.
- Speak to a customer service representative and explain why you need to cancel your flight.
- The representative will process your cancellation and provide you with a refund or rebooking options.
You can also cancel your Air Asia flight online or by phone.
- To cancel your flight online, go to the Air Asia website and log into your account. Then, click on the “Manage Booking” tab and select the flight that you want to cancel.
- To cancel the flight by phone, call Air Asia customer support. They will figure out the best possible way to cancel it and strive to do it as soon as possible.
Find the fee structure for canceling an Air Asia flight below:
Cancellation fee: Up to 100% of the fare, varies with the fare type and the number of days before the flight.
Change fee: Up to 50% of the fare, depending on the same factors as the flight fare and the cancellation time before flight scheduling.
Does the Air Asia Philippines office reimburse for canceled flights?
Yes, the Air Asia Philippines office reimburses for canceled flights. However, the terms and conditions for reimbursement vary depending on the reason for the cancellation.
You will be entitled to a full refund if the cancellation was brought on by events beyond Air Asia’s control, such as adverse weather conditions or a strike. Nevertheless, you might only be eligible for a partial refund if the cancellation was caused by circumstances under Air Asia’s control, including overbooking.
You have a couple of choices when requesting a refund for a canceled flight:
- Go in person to the Air Asia office.
- Dial Air Asia’s assistance number.
- Request a refund online at the Air Asia website.
Steps to request the refund
- Visit the Air Asia office there.
- Inform the office representative that you would like to make a refund request for a canceled flight.
- Give the agent your passport number, your flight booking reference number, and the explanation for the cancellation.
- Your refund request will be processed, and a reimbursement voucher will be given to you after hearing the reasons for cancellation.
- The refund coupon can be used to reserve a new flight with Air Asia.
NOTE: You will usually receive your refund within 7-10 business days.
What other services/info are provided by the Air Asia office in Cebu, Philippines?
Other than booking or canceling the flights, to make the name corrections or the services related to the refund policies, the Air Asia office in Philippines renders various other amenities to the airline’s passengers. Some of them are given below:
- Checking the flight status: You can check the status of your flight at the office, which will show you the gate number, the departure and arrival timings, and any delays or cancellations.
- Managing reservations: There you can amend your flight dates and times, add or remove passengers from your reservation, and update your contact information.
- Filing Complaints: Complaints can be made at the office if you have any regarding your flight. The staff will look into your issue and make an effort to fix it.
- Getting assistance with delayed or lost baggage: If your luggage is delayed or misplaced, you can receive assistance from the office personnel. They will help you in identifying your belongings and filing a baggage claim.
- Getting information about Air Asia’s policies and procedures: The office staff can give you information about Air Asia’s rules and guidelines, including their cancellation and refund policies.
- Offering Air Asia goods and services: The office promotes goods and services from the airline, notably travel insurance and access to airport lounges.
- Providing tourist information: The office is capable of providing you information on visiting Cebu and the surrounding area.
Overall, the Air Asia Cebu office in Philippines is your one-stop point for any sort of query regarding the airline’s flights or the services rendered by it. The office is equipped with everything you’ll need to make your trip, whether it’s for pleasure or for business purposes.
Frequently Asked Questions
The Air Asia office in Cebu is located on the 3rd floor of Elizabeth Mall, Leon Kilat St, Cor Natalio B. Bacalso Ave, Cebu City, 6000 Cebu, Philippines.
The Air Asia office although having its specific time for working. But whenever you find any query, you may contact them and they will revert you back around the clock.
The contact number of the Air Asia office in Cebu is +63 32-742-2742.
You need to bring your passport, Air Asia booking confirmation, and other relevant documents when you cancel your flight at the Air Asia office in Philippines.